Yearly Archives: 2011

Don’t O.D. on Social Media

The punch line I'm going to deliver in this post may surprise you. As a preamble, I'll state the obvious: Social Media is shaping the way companies conduct day to day operations, the way they communicate with their suppliers and vendors, the manner in which they receive feedback and respond to consumer complaints, etc.  Social…
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Omaha Promos Case Study: Signal 88 Security

I'd rather hang myself with a necktie than wear one for a living (mostly kidding), but the unvarnished truth is, I crave getting off the desk and checking in on clients to ensure they're 100% stoked with the products and services they get from our 88-years-young promotional marketing company. I had the honor this week…
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Customer Service: Good, Bad, Ugly

I just negotiated a new car purchase entirely via e-mail.  That's right.  From initial offer through purchase agreement - all before I had spoken to my salesperson on the phone. To set this up, I telephoned 10 dealerships in Nebraska and Colorado (I had a highly equipped Jeep for trade and I assumed it would…
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